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Customer Service

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Contact & Support

At Ultease, we're dedicated to providing exceptional customer service. If you have any questions, concerns, or feedback, our team is always here to help. Contact us by phone, email, or chat and we'll get back to you as soon as possible.

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Chat with Us

Our representatives and advisors are available to chat with you 7 days a week, from 8am to 9pm. We're here to help you find the perfect intimate apparel for any occasion.

If you prefer to contact us by email, please fill out the form below and we'll get back to you within 24 hours.

Contact

Contact Us

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Frequently Asked Questions

  • When should I anticipate the arrival of my order?
    Our aim is to handle and dispatch orders within 2-3 business days, from Monday to Friday. If orders are placed on weekends or holidays, they will be processed on the next business day. Kindly be aware that international orders might encounter intermittent delays caused by Customs Clearance procedures, which are not within our jurisdiction.
  • Can I make changes to my order?
    Entered an incorrect address by mistake? Or selected the wrong size? Our packing team works swiftly to process and prepare orders. Consequently, once an order is made, modifications to details become challenging. Nonetheless, we are committed to offering assistance, so kindly get in touch with us via email at support@ultease.com
  • How can I track my order?
    Once your order is processed and shipped, you will receive a confirmation email with a tracking number from the carrier. In case you haven't received this email, please contact us immediately at support@ultease.com and our team will assist you promptly.
  • What size should I order
    For tailored sizing advice, kindly consult our sizing chart located at the bottom of any page under the customer service link. Alternatively, feel free to contact us at support@ultease.com and our team will be more than happy to help you discover the ideal size for you.
  • What's the proper way to take care of my swimsuits?
    To ensure your swimsuit stays in perfect condition, we advise washing it by hand with cold water and a mild soap after every use and let it dry in a shaded area.
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